DOT Fines United Airlines $20,000
August 4, 2011 by UPI - United Press International, Inc.
WASHINGTON, Aug. 4 (UPI) — U.S. Department of Transportation said it fined United Airlines for failing to inform passengers correctly of compensation allowed for luggage problems.
The department said it had fined the airline $20,000 for failing to inform customers of an increase in the amount allowed for delayed or lost baggage per passenger, which currently is $1,800.
The limit on compensation was raised in December 2009.
In January, the department’s Aviation Enforcement Office discovered that United was still informing customers of the old rate for compensation.
The department said United was not correctly informing passengers of the new limit, but found no evidence that it was paying less than the proper amount on baggage claims.