59 Percent Of Uninsured Report Bad Experiences With Obamacare
January 2, 2014 by Sam Rolley
Among uninsured Americans, 59 percent report negative experiences in attempts to enroll for insurance coverage through the Obamacare insurance exchange.
A Gallup survey released Thursday shows that only 39 percent of people attempting to sign up for Obamacare had positive experiences navigating the healthcare exchange.
Only 7 percent said they would categorize the experience as “very positive” compared to 29 percent of people who said their experience was “very negative.”
The Obama administration recently announced that roughly 2 million Americans have signed up for insurance through a federal or state health insurance exchange. Most of those enrollments happened in December, particularly in the latter part of the month given the deadline to have coverage effective Jan. 1. The rise in exchange visits in December could, to some degree, reflect improvements in the health insurance exchange websites, as people who wanted to sign up for insurance were more easily able to do so. Also, the increased exchange website traffic may be due to procrastination on the part of those seeking insurance. Uninsured Americans still have time in 2014 to sign up for insurance and avoid paying a fine, so exchange visits may continue to increase.
However, the fact that most uninsured Americans who have visited the exchanges report a negative experience is problematic, particularly given the Obama administration’s efforts to improve the federal sites. If uninsured Americans continue to have bad experiences with the exchanges, it could hinder the Obama administration’s goal to insure as many Americans as possible.
The polling agency said that among the people interviewed 24 percent based their opinions on visits to the Federal exchange, while 20 percent had visited a State-based exchange. Seventeen percent of respondents said they visited both sites, and 37 percent didn’t know which site they used.
In previous polls, the State-based insurance exchanges have been viewed more favorably than the Federal website.