A traveler from Indiana is demanding an apology from the Transportation Security Administration agent who allegedly spilled his grandfather’s ashes on the floor. John Gross claims that while coming home from a trip to Orlando, an agent decided to inspect a jar labeled “human remains.”
According to Gross, the agent laughed off the blunder. “She thought it was funny,” he said. “I wanted to smack her.”
But TSA is denying the man’s account of the event. TSA wrote in a statement: “Our initial review concluded that the circumstances as described in some reports are inconsistent with what we believe transpired.”
The statement prompted Gross to become more vocal. “I’m really heated,” he told CNN.
Although TSA claims that Gross’ account contains inconsistencies, the agency seems to have inconsistencies of its own. According to a TSA statement, “under no circumstances should a container holding remains be opened.” And its website states: “Out of respect to the deceased and their family and friends, under no circumstances will an officer open the container even if the passenger requests this be done.”
According to Gross, the container was spilled after the agent opened the jar and sifted through it with her finger.