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Survey: Patients think hospitals can do better

October 31, 2008 by  

Survey reveals room for improvement at hospitalsPatients asked to rate hospitals across the country believe that the healthcare facilities had room for improvement, a new survey reveals.

As part of the Hospital Consumer Assessment of Healthcare Providers and Systems survey, people filled out customer satisfaction surveys on 2,400 hospitals across the U.S.

The findings indicate that although many people are happy with the general level of care they received, areas such as pain management and hospital discharge instructions were found lacking.

Nearly one out of three respondents said that pain management was not handled well at their hospital, while around 20 percent gave communication about discharge instructions low marks.

Dr. Ashish Jha of Harvard explained that collecting the opinions of patients at healthcare facilities is not a common practice.

"It’s shocking that given the $2.1 trillion spent on health care that we have not had this kind of information before," he commented, according to Reuters.

The questionnaire covered six areas, including communication with doctors, communication with nurses, quality of nursing services, pain management, communication about medications and discharge information.

The study appears in the New England Journal of Medicine.
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