BRISTOL, England (UPI) — Officials in a British city apologized to the family of deceased man who received a letter telling him to contact officials “if your circumstances change.”
The family of Steve Hutchings, 52, of Bristol, England, said a letter addressed to Steve arrived two days after his funeral informing him that his council tax discount had been canceled due to his death, The Sun reported Monday.
The letter said Hutchings, who died in February after an 18-month battle with cancer, could renew his tax discount if he called a hotline “without delay.”
“You must tell us if your circumstances change,” the letter read.
Hutchings’ sister, Linda, 48, said she was horrified and outraged by the letter.
“I could understand if it was a mistake, but they knew he was dead and sent it anyway. It’s not funny,” she said.
The Bristol City Council released a statement apologizing for the letter and blaming the mistake on “human error.”