Conductor Writes Apology Letter For Giving Bad Advice
February 25, 2014 by UPI - United Press International, Inc.
NEW YORK, Feb. 25 (UPI) — A train conductor on New York’s Metro-North commuter line apologized to commuters Monday for giving bad travel advice
Michael Shaw wrote a letter of apology and placed 500 copies on the seats of his 6:52 express train. He said he was sorry for telling riders at four stations in Connecticut to wait on the platform Friday for an express train that he said would be behind his train after it was switched from express to local, the New York Daily News reported Tuesday.
Shaw was unaware the Metropolitan Transportation Authority had canceled the express train, making many people late for work.
“I made a huge mistake in telling you, MY/OUR passengers, to ‘trust me and wait for the express train behind us’ not knowing Metro-North had canceled it,” Shaw wrote. “I’m as sick of apologizing to you as you are of hearing it. Like I tell my kids, it’s OK to apologize for something but it’s even more important not to let it happen again. I will never make this mistake again.”
Metro-North released an official statement following Shaw’s gesture.
“While we share his concerns, we do not condone his methods of communicating them,” the railroad’s statement read.