Mises: With Government Roads, The Customer Is Always Wrong

The popular phrase “the customer is always right” applies quite well to the business world, but when it comes to the roadways, the customer, i.e., the average citizen, is typically wrong in the eyes of law enforcement and legislators. Whereas entrepreneurs in a market setting try to anticipate changes in consumer demand in advance and to solve potential problems before they become problems, bureaucrats simply resort to blaming those they are supposed to be helping, while they allow unsolved problems to compound upon one another.